Refunds and Exchanges

 

HOW TO MAKE A RETURN OR EXCHANGE

Returning or exchanging an item is simple. Click below on Retuns to create a Return Authorization Number (RMA Number).  This number will identify your package let us know which items you are returning and or exchanging.

This will include directions on how to return or exchange your items and our Returns Department address. Please print this form and include it in your return shipment.

If you have any questions about the status of your return or exchange or whether we have received your package, please emaill us at maximum.beauty@comcast.net and we will be happy to help you!


Accepting Returns


If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 7 days for a refund or exchange. (Shipping and handling fees are not refunded). Items received after 7 days from date of receipt will not be accepted. Sale and Clearance items cannot be returned or exchanged. All orignal packaging must be included in returns. Additional exchange or re-stocking fees may apply. Refunds are processed within 15 business days of receipt.

 

Return and Exchange Instructions

1.  Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. This is particularly true for sets (jewelry sets of necklaces and earrings). You must return entire set or we cannot accept your return or exchange request

2.  Complete the Return/Exchange form.  It must be filled out in full, including your reason for the return or exchange and all other information necessary to process your request promptly.  

3   Save a copy of the packing slip for your records.

4   To send your package UPS or Fedex, please email directly for a physical address at maximum.beauty@comcast.net

5.  Ship the package insured and prepaid via U.S. Mail, UPS, or Fedex. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

6.  If the item is a gift it is important that the order number be written on the Maximumbeautyboutique.com return slip. As with any purchase, the gift recipient may exchange the item or elect to receive an Maximumbeautyboutique.com gift certificate instead of a refund.

7. Exchanges received after 7 days will be handled on an individual, case-by-case basis and may require additional fees. Please contact customer service at maximum.beauty@comcast.net for more information.

8. Packages should be mailed to:

Returns Department
Maximum Beauty Boutique
P.O. Box 84635
 
Pearland, TX 77584 U.S.A.

Please be careful: You should NOT write  "jewelry", or other jewelry-related words anywhere on the package as this invites possible theft.


Incorrect, Damaged, or Defective Items

If you receive your jewelry order and it contains any incorrect, damaged, or defective items, please contact us right away! We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:

  • Contact us by phone and/or email IMMEDIATELY, and be sure to include your name, order number, and the name or item code of the problem item(s).
  • If you cannot contact us right away, be sure to call or email within three (3) business days of receiving your package. If you contact us regarding an incorrect, damaged, or defective item past this three (3) day period, we may be limited in how we are able to best assist you.
  • Please do NOT mail back any incorrect, damaged, or defective items without advance confirmation from Maximumbeatuyboutique.com. This is very important!
  • In most cases we will provide you with a postage pre-paid envelope that you can use to return the problem item(s). Each order is handled individually, though, so we may offer you an alternate solution.
  • Please note that return postage fees for incorrect, damaged, and/or defective items will NOT be refunded without prior written authorization from Maximumbeautyboutqiuecom.

Thank you again for shopping with  Maximum Beauty Boutique. We make every effort to provide you with a flawless experience, and we sincerely apologize for any errors. We will make every effort to resolve your order problems in an efficient and economical manner with minimal hassle on your end!


Guarantee

We're confident that Maximum Beauty Boutiquecom's accessories will meet, if not exceed, your expectations. No purchase at Maximumbeautyboutique is complete until you're completely satisfied. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Sale and/or Clearance items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply.


Sale/Clearance

Any jewelry noted as final sale and/or Clearance has been drastically reduced in price, and as such is not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the jewelry for a return or exchange we must simply send the original purchase back to you. If your jewelry ARRIVES damaged, you must contact us in writing (send an email with your order number to maximum.beauty@comcast.net within 3 days of receipt to review the return/exchange options available to you. If your jewelry BECOMES damaged past the 3 day deadline, you will NOT be eligible for a return or exchange. 

Please inspect your products carefully upon receipt and email us immediately at maximum.beauty@comcast.net  if you have received an incorrect, damaged, or defective item.


Exchange Fees

All domestic (US) exchanges require a $5.95 processing fee. This fee covers the cost of postage for us to ship the exchange item to you, and it accounts for time and resources utilized when processing your exchange. The fee will be charged to the original credit card used for purchase. If you originally paid via PayPal, we will request a payment of the exchange fee via PayPal, which must be received before we proceed with your request. If we are unable to collect the exchange fee, your exchange request will be processed as a return, and any applicable refund will be applied to the original form of payment (credit card or PayPal account). 

If you received your jewelry as a gift, and/or would prefer to use an alternate form of payment for the exchange fee, you must provide complete credit card details on the return/exchange form. This includes the cardholder's full name, the billing address, and the 3 digit CCV (security code) number from the back of your card. If you do not feel comfortable providing this information by mail, you can also contact us via phone or email. If you received an incorrect or damaged item, please contact us immediately by phone or email. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by Maximumbeautyboutique.com.


 


Refund Processing

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns and exchanges take approximately 15 business days to process upon receipt of the item. Please return every item with all of its original materials. There is a $5 fee for unreturned organza bags. If you have any questions, contact our customer service dept at maximum.beauty@comcast.net
All applicable refunds must be credited back to the original form of payment. We will automatically apply the funds back to the credit card or PayPal account used when purchasing the jewelry, and the refund cannot be issued to any other card or account. We ask that you provide the last four digits of the credit card on the return/exchange form so that we can double check that your refund is being processed correctly. Please note that we will apply the refund to the original form of payment, even if you note a different card or account on your return/exchange form. If you no longer have access to the card or account used for purchase, you are responsible for contacting your bank, credit card company, and/or www.paypal.com to find out how to access the money that was refunded. We have this policy to protect our shoppers, and prevent fraud! 

If you are confused about the amount of your refund, or if you would like an explanation of any return, exchange, or processing fees applied, please contact us via phone or email. Please keep in mind that refunds generally take longer to appear on your bank or credit card statement than charges do. You should allow 5-7 business days for your refund to clear on your online or by phone banking transaction history. Mailed bank and credit card statements may not reflect the refund for one to two billing cycles.


Best Price Guarantee

If you purchase a piece of jewelry and it goes on sale within 14 days, Maximumbeautyboutique.com will gladly issue a refund to your credit card. Here's how to make a Best Price Guarantee Claim.Send an email to maximum.beauty@comcast.net with Best Price Guarantee in the subject header. Include the following information in your email.

  • Your name
  • Your order number
  • The name of the product that is now on sale.

Once we receive your email, Maximumbeautyboutique.com reserves up to 10 days to process the claim and, if appropriate, issue a refund. You will then be contacted via email with the details. Alternately, you may call customer service at (713) 203-7252 and place your claim over the phone.

Terms and Conditions - The product currently on sale must be the exact same style, make, and color as the one previously purchased. Email offers or special newsletter promotions do not qualify – the item must be marked as on sale on the Emitations.com website. The Best Price Guarantee offer cannot be combined with any coupons or promotions. Not valid on Final Sale items. Policy subject to change without prior notice.

Damaged or Defective Items - At Maximumbeautyboutique.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged, incorrect, or defective item please email us at maximum.beauty@comcast.net and we will be happy to help you. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by Maximumbeautyboutique.com.


 

© Maximum Beauty Boutique 2013